Only allow fully qualified engineers to install, service or repair your gas appliances.
No. Unlike many other plumbing companies, we don’t charge customers a call out fee. You’ll only be charged for the work we do. We don’t charge for time spent travelling to and from the job and we don’t have any hidden charges.
Yes we do. However, if the work is fairly straightforward and likely to take less than 3 hours we can give you an estimate over the phone. For more complicated jobs, or jobs likely to take more than 3 hours, we will arrange a free ‘no-obligation’ for you.
Yes. Our workmanship is covered by our 12-month guarantee on parts and labour. Parts are covered under the manufacturer warranty, usually 12-months upwards. You can read more about our guarantee in our terms and conditions.
Yes. We have comprehensive public liability insurance with a liability of £2 million. We also have professional indemnity cover.
Yes. We are happy for you to source and purchase parts yourself. We offer a collection service, although this costs extra. Obviously, we cannot be held responsible for any parts that are incorrectly ordered. Please note: parts that are not supplied by us are not covered under our guarantee.
Payment is due on completion of the work. We’ll raise an invoice which will be emailed to the email address you’ve supplied at the time of booking. Occasionally we may require a deposit for materials and parts that are required to complete the work.
Most customers prefer to pay by card. It’s also possible to pay via BACs. Unfortunately, we don’t accept cheques and our engineers are not permitted to accept cash payments. Your invoice will include both our bank details and a link to our Worldpay payment gateway where you can pay by card. Debit card payments are free however there is a 3% surcharge applied for all credit card payments.
4.72 Average 869 Reviews
Mike Hex VERIFIED
I've used other local plumbing companies in the past but will continue with Palace Plumbers from now on. The office staff are very helpful and the engineers have been on time every day to install my new boiler.
Meg Moran VERIFIED
Taz, the plumber who visited, was very courteous and managed to fix my shower and toilet in just over an hour. The time went slightly beyond the hour but I wasn't charged any extra for this.
Henry Fullerton VERIFIED
Boiler repair was carried out swiftly. It's been 2 weeks and my heating system is working better than ever. I've already booked up my annual service for later in the year. 2 thumbs up.
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