If your boiler has stopped working, developed a fault, or broken down completely we will send one of our expert boiler repair engineers to fix it at a convenient time that works for you.
We’re experts at boiler fault-finding and will make sure that your boiler is back up and running as quickly as possible.
Our highly experienced boiler engineers are all on the Gas Safe register so you can be confident that we are competent to perform repairs on all types of domestic gas boilers.
Need an emergency boiler repair? Call our friendly office now on 020 3880 5666 to book.
We repair all the major boiler brands that are installed in UK homes and business premises today.
Our team of experienced boiler engineers undergo regular manufacturer lead training so you can be confident that we highly trained experts in our field.
We work on every type of boiler from the latest A-rated condensing combination and heat-only boilers all the way back to the most early models, including back boilers.
With Palace Plumbers you know you’re in safe hands.
We cover all TW & KT postcodes so one of our engineers is always local to you.
We can be with you within the hour for most emegencies. For less urgent jobs we will visit at a convenient time that suits you.
No. Unlike many other plumbing companies, we don’t charge customers a call out fee. You’ll only be charged for the work we do. We don’t charge for time spent travelling to and from the job and we don’t have any hidden charges.
Yes we do. However, if the work is fairly straightforward and likely to take less than 3 hours we can give you an estimate over the phone. For more complicated jobs, or jobs likely to take more than 3 hours, we will arrange a free ‘no-obligation’ for you.
Yes. Our workmanship is covered by our 12-month guarantee on parts and labour. Parts are covered under the manufacturer warranty, usually 12-months upwards. You can read more about our guarantee in our terms and conditions.
Yes. We have comprehensive public liability insurance with a liability of £2 million. We also have professional indemnity cover.
Yes. We are happy for you to source and purchase parts yourself. We offer a collection service, although this costs extra. Obviously, we cannot be held responsible for any parts that are incorrectly ordered. Please note: parts that are not supplied by us are not covered under our guarantee.
Payment is due on completion of the work. We’ll raise an invoice which will be emailed to the email address you’ve supplied at the time of booking. Occasionally we may require a deposit for materials and parts that are required to complete the work.
Most customers prefer to pay by card. It’s also possible to pay via BACs. Unfortunately, we don’t accept cheques and our engineers are not permitted to accept cash payments. Your invoice will include both our bank details and a link to our Worldpay payment gateway where you can pay by card. Debit card payments are free however there is a 3% surcharge applied for all credit card payments.
Only allow fully qualified engineers to install, service or repair your gas appliances.
Greg James VERIFIED
I've just had my new boiler installed by Palace Plumbers. I chose them because their communication was outstanding and I didn't feel like I was being sold anything I didn't need, and their service level before, during and after the install has been very professional and friendly.
Sam Spicer VERIFIED
We had a new combi boiler fitted by Palace Plumbers and I can highly recommend this company. The service was great, engineer friendly and knowledgeable. Excellent customer service all round.
Jenny Youldon VERIFIED
We recently had a complete gas central heating installation in our house that has never had central heating before. After getting three quotes we decided on Palace Plumbers rather than one of the bigger companies. We were not disappointed.
Need some help?
Call 020 3880 5666