Palace Plumbers Surbiton

Office Opening Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 1:00 PM
SundayClosed

Ready to book your job in?

020 3880 5666 Send a Message

Some of our expert team

Ian - Office

Ian

Matt - Office

Matt

Mick - Gas Engineer

Mick

Taz - Gas Engineer

Taz

Spencer - Plumber

Spencer

Gas Safe Registered

Only allow fully qualified engineers to install, service or repair your gas appliances.

We love happy customers

  • 98% of customers would recommend us
  • 92% on-the-spot repairs
  • 89% attendance within 48 hours
  • 81% of jobs completed in less than 1 hour

We love our engineers, you will too

  • Fully trained and experienced local engineers
  • Quality checks to ensure the highest standards
  • Palace Plumbers is a Which? Trusted trader
  • All our engineers are Gas Safe certified

Frequently Asked Questions

Do you have a call-out charge?

No. Unlike many other plumbing companies, we don’t charge customers a call out fee. You’ll only be charged for the work we do. We don’t charge for time spent travelling to and from the job and we don’t have any hidden charges.

Do you provide free quotes?

Yes we do. However, if the work is fairly straightforward and likely to take less than 3 hours we can give you an estimate over the phone. For more complicated jobs, or jobs likely to take more than 3 hours, we will arrange a free ‘no-obligation’ for you.

Is your work guaranteed?

Yes. Our workmanship is covered by our 12-month guarantee on parts and labour. Parts are covered under the manufacturer warranty, usually 12-months upwards. You can read more about our guarantee in our terms and conditions.

Are you insured?

Yes. We have comprehensive public liability insurance with a liability of £2 million. We also have professional indemnity cover.

Can I supply my own parts?

Yes. We are happy for you to source and purchase parts yourself. We offer a collection service, although this costs extra. Obviously, we cannot be held responsible for any parts that are incorrectly ordered. Please note: parts that are not supplied by us are not covered under our guarantee.

When is payment required?

Payment is due on completion of the work. We’ll raise an invoice which will be emailed to the email address you’ve supplied at the time of booking. Occasionally we may require a deposit for materials and parts that are required to complete the work.

How should I pay?

Most customers prefer to pay by card. It’s also possible to pay via BACs. Unfortunately, we don’t accept cheques and our engineers are not permitted to accept cash payments. Your invoice will include both our bank details and a link to our Worldpay payment gateway where you can pay by card. Debit card payments are free however there is a 3% surcharge applied for all credit card payments.

What do our customers say?

4.72 Average 869 Reviews

Mike Hex VERIFIED

I've used other local plumbing companies in the past but will continue with Palace Plumbers from now on. The office staff are very helpful and the engineers have been on time every day to install my new boiler.

Meg Moran VERIFIED

Taz, the plumber who visited, was very courteous and managed to fix my shower and toilet in just over an hour. The time went slightly beyond the hour but I wasn't charged any extra for this.

Henry Fullerton VERIFIED

Boiler repair was carried out swiftly. It's been 2 weeks and my heating system is working better than ever. I've already booked up my annual service for later in the year. 2 thumbs up.

All Work Guaranteed
No Call Out Fee
Free Estimates & Quotes
1 Hour Response Time

Need some help?

Call 020 3880 5666