Palace Plumbers Surbiton

Office Opening Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 1:00 PM
SundayClosed

Reliable plumbing & heating solutions in Surbiton

If you need to find an trusted plumber in Surbiton look no further than Palace Plumbers.

Our friendly office staff and fully-qualified team of professional plumbers and gas safe registered engineers will make sure that your plumbing repair is fixed fast.

With Palace Plumbers you can expect an excellent service from booking to billing. We provide a 12 months guarantee on all plumbing jobs and our work is fully insured under our public liability insurance policy.

Need a plumber in Surbiton? Call us now on 020 3880 5666 to book your job in.

Ready to book your job in?

020 3880 5666 Send a Message

Frequently Asked Questions

Do you have a call-out charge?

No. Unlike many other plumbing companies, we don’t charge customers a call out fee. You’ll only be charged for the work we do. We don’t charge for time spent travelling to and from the job and we don’t have any hidden charges.

Do you provide free quotes?

Yes we do. However, if the work is fairly straightforward and likely to take less than 3 hours we can give you an estimate over the phone. For more complicated jobs, or jobs likely to take more than 3 hours, we will arrange a free ‘no-obligation’ for you.

Is your work guaranteed?

Yes. Our workmanship is covered by our 12-month guarantee on parts and labour. Parts are covered under the manufacturer warranty, usually 12-months upwards. You can read more about our guarantee in our terms and conditions.

Are you insured?

Yes. We have comprehensive public liability insurance with a liability of £2 million. We also have professional indemnity cover.

Can I supply my own parts?

Yes. We are happy for you to source and purchase parts yourself. We offer a collection service, although this costs extra. Obviously, we cannot be held responsible for any parts that are incorrectly ordered. Please note: parts that are not supplied by us are not covered under our guarantee.

When is payment required?

Payment is due on completion of the work. We’ll raise an invoice which will be emailed to the email address you’ve supplied at the time of booking. Occasionally we may require a deposit for materials and parts that are required to complete the work.

How should I pay?

Most customers prefer to pay by card. It’s also possible to pay via BACs. Unfortunately, we don’t accept cheques and our engineers are not permitted to accept cash payments. Your invoice will include both our bank details and a link to our Worldpay payment gateway where you can pay by card. Debit card payments are free however there is a 3% surcharge applied for all credit card payments.

All Work Guaranteed
No Call Out Fee
Free Estimates & Quotes
1 Hour Response Time

Need some help?

Call 020 3880 5666